How do I cancel my monthly subscription?
To cancel future shipments contact our help desk by submiting a ticket at least 48 hours prior to the date that your next monthly order processes, with the following information:
- Your full name
- Email address used during the purchase
- Order ID (if you have it)
And we'll process your request within 24 to 48 hours. You may cancel anytime without penalty.
How do I cancel my subscription?
Contact our help desk at firstname.lastname@example.org or give us a call at 1-800-719-2467, at least a week before your next scheduled shipment. Then we can go in and cancel your subscription. But if you don't want your next scheduled shipment right away, ...
How can I order without subscribing to a monthly subscription?
All of our promotional pages automatically enroll you into a monthly subscription. However, you may cancel your subscription anytime you wish by contacting our help desk via email: email@example.com. Please send us your order ID and we'll take ...
Can I purchase Masszymes or P3-OM without having a monthly subscription?
Yes. While our main pages currently offer BiOptimizers products on a monthly recurring basis, you can also order our products on a one-time purchase if you prefer. Please submit a ticket to our Customer Support Help desk at firstname.lastname@example.org, ...
Question on Gluten Guardian and Hives
Question: This customer contacted us to cancel her monthly subscription for Gluten Guardian. She said she is stopping after taking the product she broked out in hives. I told her that I have never heard of anyone having this type of reaction. She ...
Why am I being billed Monthly for a 3-Month package?
For all of our products, we offer different packages, allowing to have a better price per bottle depending on the package you decide to purchase. However, note that nowhere do we indicate or imply that a certain package is for a certain amount of ...